A.How does Gard's patented mid-bag suspension system protect my instrument?
Gard’s mid-bag suspension system consists of a protective combination of flexi-belts and cones made of dense foam, which hold the instrument by its robust parts, leaving the delicate parts suspended in mid-air. The cone protects the bell area.
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B.How thick is the dense foam in Gard Bags?
The thickness of the high density foam is 20mm in Gard Gig Bags and 25mm in Gard Wheelies. Apart from the dense foam protecting the musical instrument, Gard Bags also have cubes and cones made of dense foam for optimum protection.
C.Do all the Gard Gig Bags and Wheelies have a rain cape?
Yes, all Gard gig bags and wheelies have a rain cape which protects them in case of bad weather.
A.What materials are the bags made of?
Gard leather Gig Bags and Wheelies are made of Buffalo Leather and Synthetic bags from 1680 Denier Synthetic fabric with leather trim. In case of special orders, we can use cow leather and polysatin.
B.What colors are Gard Bags available in?
Colored/Designer Gard Bags are available in Black, Fawn, Tan and Burgundy.
A.Do all Gard Gig Bags have a backpack or shoulder straps?
Most Gard Gig Bags have shoulder straps, which double up as backpack straps. All you have to do is take the shoulder strap through a leather loop behind the bag and hook it up on either sides, at the bottom. It becomes a backpack strap. Tuba bags have dedicated shoulder straps.
B.Can I remove the wheels of a Gard Wheelie and use the bag separately?
No, the wheels are not detachable and cannot be separated from the bag. Sorry!
C.Do all Gard Wheelies have backpack or shoulder straps?
Except Saxophone Wheelies, all Gard Wheelies have shoulder straps. All wheelies, including Saxophone Wheelies have backpack straps.
A.How do I know if my instrument will fit in the bag?
You can view the inner dimensions of the bags on their respective product pages under the ‘Product Overview’ section, along with information about which instruments will fit in the bag. That will help you know if a particular bag will accommodate your instrument.
B.How do I know if my flute or mouthpieces will fit in the outside pockets of a bag?
Please see the Pocket Dimensions for the bags under ‘Product Overview’, which will help you understand which instruments/accessories can fit in the outside pockets.
C.Will my bag be allowed as a hand baggage by the airline?
The weights of bags have been mentioned in Kgs and Pounds in the ‘Product Overview’ section. Please add that to the weight of your instrument and check with the airlines before you carry your bag with you. The outside dimensions have also been provided.
D.Will my bag fit in the overhead bin of the airline I am going to travel with?
The Outer Dimensions of your bag are mentioned in their respective ‘Product Overview’ pages on this website. Please compare that with the size allowed by the airline you are travelling with. It will help you decide if you can carry it with you as cabin baggage or will you need to check it in. For larger bags, the only solution is to purchase an adjacent seat.
E.What is the difference between the 23-MLK and the 24-MLK, style? Both seem to work for a 8.5 to 9 inch bell?
23-MLK / MSK: These gig bags have an separate outer compartment for storing the slide. The slide is stored out side the main compartment of the bag, away from the bell and valves.
24-MLK / MSK: In this model the slide is stored inside the main compartment of the bag along with the instrument. There is of course a separate padded cover with outer velvet lining for the slide.
A.How do I know which dealer to contact for buying a Gard Bag in my country of residence?
You can view the Worldwide Dealer Network for Gard Bags on this link - http://www.gardbags.com/World-Wide-Network. The dealers who sell the bags online and offline can be seen there. If the dealer in your country of residence does not sell bags online, you could place an order with them by sending them an email or calling them. This information is also available on the link above.
B.Where can Gard Bags be purchased from, online?
Germany -http://www.thomann.de/gb/gard.html USA - http://www.musiciansfriend.com/search?sB=r&Ntt=gard UK - http://www.prozonemusic.com/catalogsearch/result/?q=GARD Australia http://www.saxandwoodwind.com.au/index.php?main_page=index&manufacturers_id=114&zenid=haaf1p9kmh155980ab317t2tb5 Sweden - http://www.windcorp.se/search.html?SEARCH=1&Search_Text=gard&SEARCH.x=0&SEARCH.y=0
C.I have misplaced the shoulder strap of my Gard Gig Bag. Can you ship it to me?
Yes. Depending on the part you want us to ship to you for a particular bag, we will quote the price and the shipping cost for it. Once we get a go ahead from you, we will send you a PayPal invoice and will ship the part as soon as the payment is made.
D.What can I do if the wheels of my Wheelie fall off?
If your bag is within the warranty period of one year, we will send the wheels and axle free of charge. Just let us know the model number of your bag and we will send the wheels and axle to you. If the wheels fell off after more than a year of purchase, we will send the same to you on payment of the part’s price along with the shipping cost. There is also a demo video for the same, which will show you how to change the axle - https://www.youtube.com/watch?v=qLFGrCWlOc4 .
E.The Zipper of my bag is torn. Can you replace it?
If the bag zipper tears within one year of purchase, send a picture to us and we will replace the bag for you. If the damage happens after a year of purchase, please take it to a local bag repair or shoe repair shop. If No. 10 zippers are not available, we can send it to you on payment of the price for the same, along with the shipping cost.
F.What do I do if a particular bag is not available with any of the dealers?
If a bag is not available, ask the dealer to contact the distributer in that country. If the distributer too does not have the bag, you could either wait till the dealer places an order with us or you could place an order with us directly and pay the full shipping amount, along with the price of the bag.
G.Where can I see the price of a bag along with its shipping cost?
The prices of bags and their shipping cost can either be seen online or by sending an email to the dealer closest to you. You can also write to us for prices at firstname.lastname@example.org, if you want us to ship the bag to you.
A.We have a music store in Oklahoma, USA and are interested in selling your products in our store. How can we do that?
At this time, we do not have a distribution centre in the USA. We are only selling directly from India. We are considering opening our own warehouse in the USA, which will take some time. The best option would be forming a buyer's group with few dealers from USA and order together. This will definitely work in your favour as your cost of shipping will be economical.
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